Warranties

12 Month Warranty

Canvas Tent Shop offer a 12-month warranty on our tents against any manufacturing defects. This specifically covers issues such as stitching and missing parts. Our warranty does not cover poles or the zips as these are often misused.
Our warranty is non-transferable.
Everyone’s camping trips can vary, our warranty does not apply to damage that is not from a manufacturing defect. It does not cover for damage caused by wear and tear, in these circumstances replacements parts are available to purchase. For manufacturing defects, we will offer a replacement or repair depending on the fault.

Our tents are built to the highest quality and are designed to withstand strong weather conditions however the warranty does not include damage caused from extreme weather. Our warranty does not cover situations where poles have been bent as a result of windy/stormy conditions. Bell Tents should not be pitched in winds above 35mph.
Our warranty does not cover mould or mildew as we can’t control the conditions the tent is put up in or stored.
The warranty does not cover professional long-term use, it is for leisure use only. Our warranty does not cover acts of malicious or non-malicious damage.

We take our customer support very seriously and will do our utmost to resolve any issues. We suggest that if your tent has a manufacturing defect or has been damaged during shipping to take pictures of the product and packaging and email them to us at hello@canvastentshop.co.uk at your earliest convenience so we are able to review the damage and resolve the issue as quickly as possible where necessary.